Why is my server down?

Shared and Reseller

Our system administrators constantly watch the shared servers; we are aware of the current situation and are working quickly to resolve the issue.

Please be patient while service is repaired and restored.

How could this happen?

Usually, the cause is a single user who has allowed uncontrolled processes to overload the server. We will suspend that user and restore the server to working condition.

Did I do something wrong?

If it was you, your account would be suspended. The person causing the problem will be suspended and get an email from our security team.

My server is down for a long time.

I apologize for the inconvenience. Please check the forums for a post regarding your server. If your server is down for more than a temporary issue, we will post the details.


You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available, even when your container is down.

Please note that we put a VPS into a cool-down period if it is slamming the server. This essentially shuts down the VPS for 10 minutes and emails the owner. If you have any questions about this, please email security@hostgator.com so we can diagnose the cause.


Please submit the form at hostgator.com/reboot.php and we will respond within 15 to 20 minutes.

Article Comments

Steven Bellisle
How do even know if my server is down. All I know is a can no longer access my websites.

Contact HostGator via email, phone or live chat and we will let you know. Whatever the problem, we can help investigate.

Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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