Video tutorials not playing

In some cases our Video Tutorials are not playing or loading after displaying the HostGator logo, this article will provide you the workaround.

Currently the Video Tutorials require an active sound device to be plugged into your computer. This issue is most commonly seen on Windows 7 computers.

If you are experiencing this issue, please plug in a set of speakers or headphones. This should should activate the sound on your computer and allow the tutorial the play. The tutorials will still play if you have a sound device plugged in and the volume muted.

If you are not able to plug in speakers or headphones, it is recommended that you disable your sound card for the time being.
Instructions on how to turn your sound card on and off using Windows 7.

Article Comments

Jo Condrill
Even with headphones plugged into laptop - no audio goes with video and closed caption is too far down the page to be seen

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