Ticket wait times

Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.

Some problems are more complicated and we will need extra time to investigate and solve your issue.

Some expected waiting times...
Up to 24 hours 24 to 72 hours More than 72 hours
* SSL order and install
* OS reloads
* Cancellations
* Dedicated Orders
* Transfers - Site Content
* DNS - name server propagation
* Email - Black List issues
* Security - Copyright and abuse complaints
* Transfers - Domain registration
* Refunds (must cancel first)


Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

Post Comment