How to take a screen shot

You may be asked to provide a screenshot of your computer screen so HostGator can get a better idea of your problem.

  1. Go to the problem on your computer and then press the PrtScn key on your keyboard. Nothing seems to happen. [example]
  2. Open a Paint, Illustrator, or Photo program. In Windows, you may click Start > All Programs > Accessories > Paint.
  3. Go to the Edit menu and click Paste, or you can press Ctrl V.
  4. Click File > Save As. In the box that pops up, change the "Save As Type" to PNG or JPG. Type any file name you like. Choose a location easy to remember, like the Desktop, and click the Save button.
  5. To send your screenshot to HostGator, simply attach the PNG or JPG file to your email reply. Alternatively, you can upload the file to your public_html folder and tell us the name of the file.

Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

Post Comment