Help, how to use the Support Protal search

At the top of this page is the Search tool. You can type in whatever topic you need help with.

As you type, you may see some results below the search field. You may click one of those if it's for what you are wanting. Otherwise, finish typing and hit the Search button.

If you have questions or problems specific to your account, or need more assistance than the knowledge base can offer, please contact us via phone or live chat for immediate help.

Tips:

  • Use correct spelling for accurate results.
  • Use the most relevant words. Common words like "the" or "and" will be ignored.
  • The search is NOT case sensitive.
  • Words with less than 3 alpha-numeric characters are always ignored.

Advanced Tips:

  • By putting double quotes around a set of words, you are telling us to consider the exact words in that exact order without any change.
  • Attaching a minus sign immediately before a word indicates that you do not want pages that contain this word to appear in your results. The minus sign should appear immediately before the word and should be preceded with a space. (Without the preceding blank space, the minus sign will be treated as a hyphen.)
  • Attaching a plus sign immediately before a word indicates that you only want pages that contain this word to appear in your results. The plus sign should appear immediately before the word (without any space between the plus and the key word).

Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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