I already sent payment. Why am I still being emailed that I need to pay?

Are you a new customer? It is possible we asked you to verify your new account first, and then pay a second time. Click here to read why.

Other reasons:

PayPal eCheck
If you pay with PayPal eCheck, the payment will take several days to clear. Your invoice will remain due until that time.

If you pay late and use eCheck, we will be glad to verify that payment and possibly extend your due date so you may avoid suspension. Please email [email protected] and provide the PayPal Transaction ID in question.


Check, Money Order, Cash
If you mailed us the payment, you will continue to receive the non-payment email notification until we receive your payment.


Western Union, EFT
These payments take extra time to apply, so you will continue to receive the non-payment email notification until we apply your payment.


If the above doesn't apply to you, it simply means we have not been paid and you should contact HostGator via phone, live chat, or email [email protected] to find out why.


Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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