If I have any issues or need assistance with my affiliate account or commissions, who do I contact?

You may send all your issues or questions to affiliates@hostgator.in.

You cannot use the phones, live chat, or other emails to get support. Those mediums are for HostGator hosting only.

Article Comments

I'm not sure how to interpret the above instructions. You say in relation to if we need assistance with affiliate matters we can only use "affiliates@hostgator.com" but in the pink shaded area directly above where I am typing there is a statement "If you have read our knowledgebase and still have questions or need more information, please contact us via phone or live chat for immediate assistance. This seems contradictory. Which statement should we follow??

Affiliates must email affiliates@hostgator.com for support.

If you still don't understand, call us! We will explain over the phone that you must email affiliates@hostgator.com for support.

Using the worst case example if I sign 10 people a month how can you pay me $75.00 for this customer when you only make about $60. assuming they were $5.00/ mt customers?

It's worth it!

1. You are also providing us with free advertising and inbound links.

2. Your referrals love us so much, that they stay and pay us every month.

Please, let me know how long I need to wait for an answer via affiliates@hostgator.com?
What can I do if nobody is answering to me?

Double check your inbox and spam folders. We require you to verify your email address before your emails can arrive.

Also, you may need to give our affiliate specialists some time to research your question.

If you feel you have waited patiently, you may join live chat or call us and check on the status of your ticket. However, our phone and chat agents cannot answer your specific affiliate questions.

How long does it take for signups via my affliliate link to appear in my "view commissions" area? Thanks.

They should instantly appear.

Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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